Shipping policy

Shipping
We carefully package every order before it leaves us and use trusted delivery providers to ensure your order arrives safely. 

Dispatch & Delivery

Orders are usually dispatched within [1–3] working days of your order being placed, excluding weekends and UK bank holidays.

Estimated delivery times are provided as a guide and may occasionally be affected by circumstances outside of our control, including courier delays, adverse weather, peak periods and other unforeseen circumstances.

Delivery Address

Please ensure that your delivery address is entered correctly at checkout. Petite Pieces cannot be held responsible for delays or additional costs resulting from an incorrect or incomplete address supplied by the customer.

If an order is returned to us because the delivery address was incorrect or the parcel could not be delivered after the courier’s attempted delivery process, we will contact you regarding the available options. Additional postage may be payable for the order to be sent again.

Delayed or Missing Parcels 

If your parcel has not arrived within the expected delivery timeframe, please contact us at petitepieceschildrenswear@gmail.com so that we can assist.

Where tracking is available, we may ask you to check the tracking information and allow a reasonable additional period for delivery before we contact the courier or open an investigation.

If a parcel is confirmed by the courier as lost in transit, we will work with the courier to investigate the matter and will provide an appropriate resolution in accordance with your statutory consumer rights.

Please note that delivery dates are estimates rather than guaranteed dates unless a guaranteed delivery service has specifically been agreed.